February 15, 2006
The Value of Words
FeelGoodLibrarian recently posted a touching story about the the value of words. She helped a patron at the reference desk who wanted to know what it's called when your cognitive skills aren't what they used to be. After some back and forth, they got a definition which satisfied the patron. She tells it way better than I do; and her story illustrates both the value of words and the value of good reference service.