Engaging Audiences via Social Media (shoutout to #scio12)

teamwork 1, from stock.xchng

I'm facilitating a class tonight on how to increase visibility and evaluating response to a blog. The class is a group of students in the Interdisciplinary Health Communication program at the University of North Carolina at Chapel Hill. They run the blog Upstream (go take a look!), which has "the goal of encouraging dialogue and debate on health communication."

I'm going to discuss two elements important to all bloggers / Twitterers, both in the library and in the science community (and other communities too, of course):

1. How to improve visibility of your blog (Twitter / other social media)
2. How to evaluate the response to your blog

To address these issues,  I plan to morph two great sessions I saw at the 2012 Science Online conference.

To improve visibility folks need to be talking about or sharing your content. Emily Finke and Kevin Zelnio's #scio12 session Understanding audiences and how to know when you are *really* reaching out helped me generate the following questions for the class:

• What would improving visibility look like? 
• More hits on your blog?
• More shared blog posts?
• More comments on the blog?
• The audience raised some excellent points about using blog comments to make assessments about your blog itself. These include:
• Sharing (retweeting or emailing to others) vs. commenting on a blog post
• Many barriers to commenting on blogs, such as:
• Comments are longer-lasting, possibly contentious
• Comments requiring login serves as an additional barrier
• Commenting is tough on a mobile phone
• Tweets are more ephemeral, and sharing with people you've chosen
• Based on these questions, are comments a good way of assessing visibility?
• One audience member suggested that a good way of increasing reach would be to translate your blog into another language.  This would be important if you wanted a to reach a group for whom English is not the first language.

It's also important to communicate back and forth with your audience on your blog and via Twitter.

I've collected a lot of links to help evaluate the response to your social media presence, which are on my library guide Assessing Social Media Campaigns.  Many of these links were identified by the ScienceOnline session The Attention Economy and Influence Metrics by Adrian J. Ebsary and Lou Woodley. Handy links include 

• Website Grader, analyzes websites for SEO, readability, links, and more. 
• TwitSprout, which track social media activity for your Twitter account.
• TweetPsych creates a psychological profile of any public Twitter account and compares it to the thousands already in the database on categories such as learning, work, media
• SnapBird doesn't assess your media reach, but it does store the last 3,000 tweets from any Twitter account. Handy for assessing comments about a brand or campaign from a known account.

Lots more to talk about -- I'm sure we won't cover all of these points in the class, but at least it's a good outline.  I plan to share some ideas from the students in a future blog post.

See Also

• Zelnio, Kevin. On Naïveté Among Scientists Who Wish to Communicate | EvoEcoLab, Scientific American Blog Network. Oct. 4, 2011.
• Wilcox, Christie. Social Media for Scientists Part 1: It’s Our Job | Science Sushi, Scientific American Blog Network. Sept. 27, 2011
• Finke, Emily and Kevin Zelnio. Understanding audiences and how to know when you are *really* reaching out (video). Presentation at Science Online 2012. Jan. 20, 2012.

My Library Life, Last Week

Once again, I participated in #libday8, a semi-annual event coordinated by Bobbi Newman of Librarian by Day. Twice a year librarians, library staff & library students share a day (or week) in their life through Twitter & other social media tools.

I like to do this for a few reasons. First, I find it fun to chunk my work into 140-character segments -- and amusing to see how much time I spend on the same projects.  By the end of the week, I was tweeting less because the tweets would have read "still working on that LAUNC-CH project" or "still slogging through the 10,000 volume reclassification project."  In fact, I did tweet "still preparing for class" -- but at least in that case, I was preparing for different classes.

My ulterior motive is to show folks, my students and colleagues mostly, what all we librarians do.  Everyone associates librarians and libraries with books, when in fact, most of us do so much more than just deal with books.  The fact that we do more is illustrated, 140 characters at a time, over several days, twice a year, and I think that's good public relations for all librarians & libraries.

I also enjoy the camaraderie of tweeting along with other librarians about their day -- it helps lessen the isolation of dealing with yet another missing book, or corralling another "cheeky journal" (tm @wigglesweets). Plus it's fun to see what other kinds of librarians do, like public librarians and children's librarians.

Thanks to Bobbi & everyone who participated. I had fun!

You can see what I was up to last week by reading these tweets: