Interesting article in the May 2005 issue of the Journal of the American Society for Information Science and Technology on linguistics & answering reference questions. Hampshire doesn't have access to the full-text online, but you can read the citation & abstract at the Wiley / JASIST home page. I was able to download the pdf without paying, so maybe it's free!
A linguistic analysis of question taxonomies.
Jeffrey Pomerantz Journal of the American Society for Information Science and Technology. Volume 56, Issue 7, Pages 715 - 728.
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